VibeCheck Support

Email support

For account, billing, or data-deletion requests, email us and we'll reply within 2 business days.

Delete my account & data

Open the app → Settings → Delete Account. This permanently removes your profile, conversations, uploaded photos, and entitlements. If you can't use the app, email support@vibecheck.zohodesk.eu and we'll process it within 30 days.

Manage my subscription

Subscriptions are managed by the app store you purchased from:

• Google Play: Play Store → your profile → Payments & subscriptions → Subscriptions.
• Apple App Store: iPhone Settings → your name → Subscriptions.

Cancel anytime; you keep premium until the end of the paid period.

Spark purchases didn't apply

Sparks are credits bought as consumables. If a purchase succeeded but your balance didn't update, restore purchases from the app's store screen, or email us your purchase receipt.

Photo Review not working

Photo Review needs a network connection and an active vision model. Make sure you're on the latest app version and connected to the internet, then try again.